Acklam Car Centre scooped two prestigious industry accolades at the Car Dealer Magazine Used Car Awards 2021.
The Middlesbrough dealership specialises in well-prepared premium stock and has built a reputation for fantastic customer service. The team walked away with two of the most coveted awards – the first for delivering the Best Customer Care and the second for being judged Used Car Dealership of the Year for sites with between 51 and 100 cars.
The awards celebrate the best and the brightest in the used car retail sector, with thousands of dealerships entering each year. Car dealers are put through a rigorous mystery shopping process to find out just how good their customer service is.
Acklam Car Centre made an impression from start to finish thanks to the quality of their sales process and the way they look after their customers.
Managing director Chris Andrews said: “Winning the 51-100 car category was particularly special. It’s a credit to every member of staff. Everyone puts the work in and devotes a lot of effort to the company. All their hard work has paid off – superb!
“I think a lot of things helped us win and the team works hard on all fronts. We have some great customers and we do a really good job online.
“When we get up tomorrow morning, we’ll look to go for this award next year as well.”
Car Dealer Magazine editor-in-chief James Baggott commented: “Acklam Car Centre can be incredibly proud of their achievements at the Used Car Awards.
“They seriously impressed our judges and aced the mystery shopping. They were nominated in three categories and won two! Our judges loved the way they look after their customers and they were worthy winners of our Customer Care category.
“And they also picked up the Used Car Dealership of the Year Award in our 51-100 cars category. It’s no mean feat winning one Used Car Award, let alone two. What a year for the Acklam team!”