Firstly, we hope that you and your family are well, and we would like to thank you for your continued patience during our temporary showroom closure. As you are aware during this time we have been available online to answer your enquiries, and a selection of Service Departments have been operating a limited service.

It’s important that you can visit our dealerships safely, so we’ve been busy adapting new processes to keep you and our colleagues safe. In-line with the recent Government guidelines, I am delighted to announce our Showroom and Forecourt will be fully open from 1st June and you’ll be able to test drive, purchase and take delivery of your new vehicle.

Every precaution has been taken to look after and protect our customers and colleagues, in particular, social distancing will be maintained in customer and colleague areas across the site, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.

To offer peace of mind to our customers, each member of staff returning to work has undergone a Covid-19 test as well as our full dealership having a specialist deep clean. Increased sanitisation stations, adopting good social distancing measures with 2m navigational markers on the floor to guide you safely through the showroom, protective screens at our service and sales desks, contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible.

In order to adequately maintain social distancing requirements, we are asking customers to contact us before visiting, so that we can limit the number of customers in our dealership at any one time. Whilst you are more than welcome in our dealership please try and limit groups to no more than two people. Finally, if you become unwell or have displayed any of the signs of Coronavirus please help us to keep our working environment safe and stay at home and call us instead.

To find out the full extent of how we intend to operate and make your visit to us as safe as possible, giving you peace of mind, please visit our website for further information.

Please be assured we are doing all we can to ensure the safety of our customers and colleagues at this time and we look forward to welcoming you back to our dealership.

Yours sincerely,

Liam Martin

Acklam Car Centre Sales Director