I cannot speak more highly of my experience with my recent purchase of a second hand car from Acklam Car Centre. I was looking for a good quality second hand car but i didn't want the hassle of dealing with pushy salespeople in car yards. At the same time I didn't want the risk of buying privately. I knew what i wanted and fortunately Acklam Car Centre had the car for me. Acklam Car Sales went out of there way to make the transaction as painless as possible, making sure the car was right and ready for me to collect. Acklam Car Centre clearly displayed a genuine passion for the customer. They exuded enthusiasm for the vehicle itself and shared my excitement for my purchase. They showed excellent customer service, they gauged my needs and interests and ensured my satisfaction. They seemed to be looking at what more they could do for me and the car, going that "extra mile". They were honest and upfront in our interactions and constantly kept me informed about the progress of the purchase. Unlike most car salespeople I have come across who are sales-focused Acklam Car Sales is more so dedicated to the customers. I will certainly be recommending Acklam Car Sales to others. A particular thank you to the guy who does the handovers , very polite excellent customer service. I would recommend dealing with Acklam Car Centre Ltd if you are looking for a quality car at a good price, The car i purchased is fantastic but more importantly we are very appreciative of your service.
D Waters - Middlesbrough
Being a bit of a car addict, this was quickly recognised by one of the managers, who personally ensured that all my requirements were covered from valeting, documentation, aftersales and a warm welcome anytime when passing. On this basis I will continue to trade with Acklam Car Centre and recommend this service to any person who is planning to change their car.
Acklam Car Centre is the finest garage around the North East. I looked around all the local garages when I wanted to change my car a number of years ago and at this time I found my perfect car at Acklam Car Centre. I met one of the sales managers and the team who treated me very well, since that day I have never been anywhere else when I have fancied changing my car. Over the years I have changed my car six times and cannot fault the service that I have received from everyone that works at Acklam Car Centre.
I just had to write to say what a great service i received from the team at Acklam Cars. From the moment i walked into the showroom i was made to feel my needs were catered for from picking the car to sorting out the finance to preparing my car to such a high standard. I would like to thank Greg (the Salesman) and to Andy who handed the car over to me. Top service time and time again. This is my sixth car i have bought from Acklam Car Centre and i'm sure i will be back again to buy the seventh ! Many Thanks
Mr A Jones - Ingleby Barwick
Regarding my purchase in December, I just want to recommend & congratulate Acklam Car Sales for there professionalism and organisation. The sales team are well organised and professional (No Heavy Sales Pitch) and the Valeting of the car was exceptional. I would just like to say to Sales Representative Greg, Thank you for your help and after sales advice.
Paul Druery - Middlesbrough
I would like to thank Greg for providing me with a very good deal on my trade in car and the BMW I purchased from Acklam Cars. I saw the car on the internet that I wanted but the snag was I live nearly 300 miles away from where the car was being sold. In a nutshell I considered all the facts involved in travelling such a distance, to purchase a car. Three things sold me on the deal :
1) Greg was totally honest with me about the condition of the car i was buying.
2) I was offered a very reasonable trade in price on my own car.
3) The car i was buying had covered less than 30,000 miles and was one owner from new.
On arriving to collect my car everything had been prepared by Andy who took me out for a test drive to ensure i was happy with the car. I can only say both my wife and i were treated very well by both the aforementioned people. I would say everything was tied up in under an hour, we were free then to travel to Whitby for the afternoon then an overnight stay before travelling home the next day. Thanks again to Greg & Andy you have a satisfied customer here.
Michael Back - Pontypridd, Wales
I would like to thank Greg for providing me with a very good deal on my trade in car and m/bike and the BMW I purchased from Acklam Cars. Acklam Car Centre is the finest garage around the North East. I looked around all the local garages when I wanted to change my car a number of years ago and at this time I found my perfect cars at Acklam Car Centre. I met one of the sales managers and the team who treated me very well, since that day I have never been anywhere else when I have fancied changing my car. Over the years I have changed my car a few times and cannot fault the service that I have received from everyone that works at Acklam Car Centre, I would recommend dealing with Acklam Car Centre Ltd, if you are looking for a quality car at a good price, The cars I have purchased is fantastic but more importantly we are very appreciative of your service. I would just like to say to Sales Representative Greg, Thank you for your help and after sales advice. (No doubt I will be back again)
Dave Hutchinson - Middlesbrough
Just want to thank Matt and car sales team at Acklam Car Centre very much for the very professional manner my recent used car purchase was handled. I travelled from Scotland and I cannot speak more highly of my experience for a second time, dealing with Acklam Car Centre. I saw the used car I wanted on the website and it was described as in 'pristine' condition and when I went to pick the car up, (seeing it in the 'flesh' for the very frst time) that was exactly how it was. The sale was hassle free and all contact was by phone or text with the final face-to-fa ce transaction taking only 30 minutes! Acklam car sales team went out of their way to make the transaction as simple as possible, making sure the car was ready for us to collect. Acklam Car Centre sales team clearly show that customer care and satisfaction is very important to them. They were honest and upfront in all our contacts and constantly kept me informed about the progress of the car. They dislayed enthusiasm for the vehicle and shared my excitement for my purchase. They seemed to be looking at what more they could do for me and the car, going that 'extra mile' and presented my wife with beautfiful flowers which again was a lovely touch. Acklam Car Centre sales team are so dedicated to the customers unlike other car sales teams I've dealt with before. A 'huge' thank you to the guy who did the handover (sorry forgot his name), very polite and gave clear explanation of the controls/accessories. I will certainly recommend Acklam Car Centre to others who are lookin g for a quality car at a good price. The car I purchased is fantastic but more importantly we are very appreciative of the fabulous service we received. Thank you all so much!!!
D Boyd, Kilmarnock, Scotland 28/03/2013
I would just like to let you know that I appreciate the outstanding service that I received from Matthew Hartford as well as the assistant who explained the full workings of the vehicle. I have dealt with many salesmen at garages and none have given me the service I received at yours. I will definitely recommend you and will be back myself in the future. Best wishes.
I want to say how happy I am with the way Matthew treated me during the process of me buying my Mustang. I had spent a couple of weeks looking round local big dealerships for my next car and was really disappointed at the standard not interested in the customer and only interested in the sale I experienced with them, which stopped me buying a car from them. However, going to Acklam Car Centre was a totally different experience. No pressure and friendly staff that showed enthusiasm in the car. You can get a car anywhere but it was the standard of the people working there that made me want to buy a car there. I was given a very good price for the car I was trading in, which was another bonus. There were a couple of small dents on the Mustang which you would expect with a used car but Matthew arranged for these to be corrected. The day I turned up to collect the car is one I won't ever forget, there were pink ribbons and the car looked brand spanking new! I received flowers and a bottle of wine as well. All of this was totally unexpected and made the day even more exciting for me. You won't ever see me buy a car from anywhere else. Thank you to everyone for making it such a special day and for all the extras!! I am a very happy customer.
I would like to thank all the staff at the acklam car centre for there excellent and professional service.
From the moment myself and my wife were met by the team we were shown everything you needed to know about the car and went through the buying process with precision and the car looked fabulous!
I would personally like to thank Andy, Matt, Jason for there courtesy and not forgetting Liam for keeping hold of the car for me but also helping me with all general enquiries! Thankyou all.
If ever I needed to sell the car or indeed buy another it will surely be with you .
Best wishes for the future
John and Paula
My husband and I have just bought a used Freelander from Acklam Motors. As we live in Lancaster all the agreements had to be conducted sight unseen and we had very tight timescales. Charles had arranged everything for us (including some modifications to the car as I'm very fussy) ! and gave us a much better part ex deal than any of the Land Rover garages we had looked at. When we got to Acklam Motors the car was in the great condition that had been described to us and Andy was very polite and patient as we went through the most comprehensive handover we had ever had. I would have no hesitation in recommending them to anyone (especially anyone who is not very technical with cars nowadays ! as they are so patient and explain everything so well ). Thank you to both Charles and Andy and we love the car !
Sarah & Graham - Lancaster
I couldn't recommend Acklam Car Centre highly enough ! I had 5-6 Other garages looking for vehicles for me for 3 months , I called Matthew at Acklam and within 2 days he had the perfect car, Colour, Mileage and price were exactly as requested, I bought the vehicle without viewing over the telephone, when viewed it was immaculate a perfect job from Matthew. When picking the car up Andy showed me around the car, very professional Experience, everything was explained in detail, absolutely perfect transaction. I will definately be back to Acklam Car Centre when i need a new car !
Gary West - Merc CLC 200
I picked up my new car yesterday from Matthew , can i just say that i have bought a few cars in my time and this was one of the best experiences i have had, if not the best ! I traveled down from Newcastle last sat after a chat with Matthew, he was not pushy, he was very knowledgeable and helpful, paid my deposit came the next Sunday everything was ready, Good hand over. If all your staff are like this lad your garage will go from strength to strength, Thank you all at Acklam for a very relaxed experience and I will almost certainly recommend you, see you when I am ready to change, Regards
Having recently purchased my third car from Matthew, I feel there is some value in providing a little insight into the service he provides. Far from the stereotypical "pushy car salesman" Matthew provides considered professional advice and guidance and allows you to make your own choices, My first car was immaculate with the exception of some slight wear on the gator. Matthew was more than happy to order me a brand new one despite the car being sold as used. My most recent purchase was turned around in a matter of days. Matthew is an honest , hardworking guy and if your looking for a new car, look no further than him or Acklam Car Centre