Privacy Policy
This Privacy Notice explains how we collect, use, disclose, transfer and store your personal information.
We have developed this Privacy Notice because we want you to feel confident about the privacy and the security of your personal information. Acklam Car Centre Limited (company number 04172442 ) whose registered office is at Acklam Car Centre Ltd, 237 Acklam Road Middlesbrough Cleveland TS5 7AB is committed to complying with the data protection laws in the United Kingdom, and we reference the following legislation:
Data Protection Act 1998;
From 25th May 2018, new data protection laws will come into force in the United Kingdom, as follows:
General Data Protection Regulation 2018 (Regulation (EU) 2016/679)
Hereinafter known as the “Acts”.
When we refer to “personal information” or “personal data" in this Privacy Notice, we mean information which identifies you as an individual, or is capable of doing so. In the context of this Privacy Notice, the terms “personal information” and “personal data” may be used interchangeably.
Where we rely on your consent to use your personal data, you have the right to withdraw that consent at any time.
We may hold and use data about you in your capacity as a consumer, business customer, individual, as a shareholder, or any other capacity in which you may visit our websites. Please read this Privacy Notice carefully. By continuing to visit any of our websites or use of any of our services, you indicate your agreement to our use of your personal information as set out in this Privacy Notice.
Topics
When do we collect information?
We will collect information from you when you register with us, apply to use any of our services, become our client, or contact us in person, by telephone, by e-mail or by post. We may collect information about you from fraud prevention agencies and other organisations when we undertake checks such as identification verification checks, as explained further below.
In some cases, you are not obliged to provide any personal data to us, but if you have requested information or a service from us, we will not be able to provide it without certain information, such as your contact details. Before we can begin providing you with our services, we need to obtain certain information about you, so that we can verify your identity in order for us to meet our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, the Criminal Justice (Proceeds of Crime) (Financial Services Businesses) and any other applicable legislation and for the purposes of crime prevention and fraud prevention. You are obliged to provide this information and if you do not provide it, we will be unable to provide you with our services.
We also collect information from you when you voluntarily complete customer surveys, provide feedback or complete a contact form on our website. When you access or use our websites, website usage information is collected using cookies.
How we will use your information
We use information held about you in the following ways:
Unless otherwise stated in this Privacy Notice, the legal basis for our use of your personal data will be that this information is required for one or more of the legitimate interests described within the Acts.
How we protect your information
We take appropriate security measures (including physical, electronic and procedural measures) to help protect the confidentiality, integrity and availability of your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use firewalls to help prevent unauthorised persons from gaining access to your personal information.
Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through this website. You accept that you use this website at your own risk.
Disclosure of your information
We may disclose your information:
Fraud Prevention Checks
As part of our application process we will carry out automated checks using your personal data, such as your name, postal address, date of birth, telephone numbers and employment status. These checks include identification verification checks and financial crime checks and involve us obtaining information from fraud prevention agencies and any records held by financial crime prevention agencies, on the Electoral Register and Credit checks.
We need to carry out these checks in order to meet our obligations under the Money Laundering Regulations (and any other applicable legislation). The information obtained from these checks is used by us to determine if we can accept you as a client, whether further information is required or the application is rejected, based on factors such as whether we have been able to verify your identity.
We may make periodic searches with fraud prevention agencies during the course of our relationship with you to verify the information we hold remains correct and that there has been no change in your status (for example when you are a politically exposed person or if you have been subject to a financial sanction). We and other organisations (who may be from other countries) may use and access the information recorded by fraud prevention agencies.
To prevent or detect fraud, or to assist in verifying your identity we may make searches at fraud prevention agencies. We may also provide information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and/or fraud. If false or inaccurate information is provided and fraud is identified or reasonably suspected, details will be passed to fraud prevention agencies who will record this. This information may also be accessed by law enforcement agencies. This information may be used by us, other Group companies and other organisations to prevent fraud and money laundering, for example, when processing applications for services or for debt recovery.
Data retention
We are committed to only keeping your personal data for as long as we need to in order to fulfil the relevant purpose(s) it was collected for, as set out above in this notice, and for as long as we are required or permitted to keep it by law.
We retain copies of our customer contracts in order to enable us to deal with any legal issues and the information provided to us for identification verification checks, financial crime and anti-money laundering checks (as required by law) for 7 years after termination or expiry of our contract with you. We retain details of complaints indefinitely.
We shall keep advice related records of the following for a minimum of 7 years as a result of a regulatory obligation to the FCA:
Where applicable, we will keep records of pension transfers, pension conversions, pension opt-outs or Free Standing Additional Voluntary Contributions indefinitely.
Children
We understand the importance of taking extra precautions to protect the privacy and safety of children using our services. Children under the age of 17, or equivalent minimum age in the relevant jurisdiction, are not permitted to use our services, unless their parent provided verifiable consent.
If we learn that we have collected the personal information of a child under 17, or equivalent minimum age depending on jurisdiction, outside the above circumstances, we will take steps to delete the information as soon as possible.Or obtain parental/legal guardian consent if appropriate.
Your rights
You have the following rights (unless exemptions apply), which can be exercised by contacting us using the details provided below.
The right:
When you contact us to exercise any of the rights above, we may ask you to provide some additional information in order to verify your identity, such as your name, your address and proof of identity.
If you would like to lodge a complaint or exercise any of your rights set out above, you can contact us at:
E-mail: Jason@acklamcarcentre.co.uk
Post: United Kingdom: Data Protection Lead, Acklam Car Centre Ltd, 237 Acklam Road, Middlesbrough, Acklam, TS5 7AB
Alternatively, if you would like to contact your Data Protection Authority, please use the contact details below.
United Kingdom: Information Commissioner’s Office
Marketing
We would like to send you information about products and services of ours which may be of interest to you. We would also like to send you news and information about the financial markets and financial services. We will seek your consent before sending you any such marketing or communications. When you register with us or apply to use our services you may specify your marketing and communication preferences or indicate that you do not wish to receive news or information. If you have consented to receive marketing communications you may change your preferences or opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at email
We may from time to time offer joint or co-branded products and services.
Cookies
Cookies are small text files that are sent by websites and stored on your device. They collect information about how the website is being used by those accessing it and allow websites to remember information. Our website uses cookies to distinguish you from other users to enable us to provide you with a better experience when you browse our website and to allow us to improve our site.
For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org
We have to obtain your consent before placing cookies on your device. We will ask you to consent to our use of cookies and to the terms of use of our website when you try to access our website. Clicking ‘continue’ when prompted will indicate your consent.
You can set your browser settings not to accept cookies and the above websites tell you how to remove cookies from your browser. However, if you do not consent to cookies being placed on your computer or you set your browser not to accept cookies, some of our website features may not function or you may not be able to access parts of our website.
The cookies we use and our reasons for using them are set out below:
Google Analytics
These cookies are used to collect information about how our visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Disclaimer cookie
This cookie relates to the pop-up disclaimer on our website. It enables the website to remember your user type so that our disclaimer does not pop up every time you visit our website.
Content cookie
This cookie enables us to sort content within the web site to help improve your experience of our website.
Java Script cookie
This cookie tells our website whether or not you have Java Script enabled. Java Script is a scripting language that improves the functionality of our website.
Session cookie
This cookie stores user session information. This is used to improve your experience of our website. This cookie does not collect or hold any personal information
Other Websites
Will sometimes embed photos and video content from other websites. Pages with this embedded content may present cookies from their websites. Does not control the dissemination of these cookies and we will not block cookies from those websites. You should check the relevant third party website for more information and should read the privacy notices on those sites.
Changes to our Privacy Notice
We keep our Privacy Notice under regular review and we will place any updates on this webpage. This Privacy Notice was last updated on 16 May 2018, to reflect and fully comply with the GDPR 2018.
Contacting us
If you have any queries, comments or requests regarding this Notice or you would like to exercise any of your rights set out above, you can contact us at:
E-mail: tom@acklamcarcentre.co.uk
Post: Tom Jenkins, Acklam Car Centre, 237 Acklam Road, Acklam, Middlesbrough, TS57AB.